Our Trainers
Work Experience
Principal Trainer
Dr. Khoo Cheok Kau

Dr. Khoo Cheok Kau is the Founder and Principal Trainer of Kairos Performance learning and has a passion to help people succeed at the personal and interpersonal levels. His philosophy of human resource development for others is based on the 3Gs: GROW, GLOW and GO. He has been personally trained in the USA by Dr. Robert Cialdini, the world’s most cited expert in the field of persuasion. He is honoured to be the 1st Malaysian to be a Cialdini Method Certified Trainer (CMCT) and among only the 19 CMCTs in the world. He is also trained in the USA as a Facilitator to conduct the Leadership Challenge Workshop which is based on the best selling book, “The Leadership Challenge” by Dr. James Kouzes and Dr. Barry Posner. He is a certified LPI Coach for the Leadership Challenge and also a Master Trainer for the Heart of Coaching, personally trained and certified by Thomas Crane who authored the book, “The Heart of Coaching”. To enhance his coaching competencies, he is certified as a Marshall Goldsmith Stakeholder Centered Coach. His name is listed in the International Who’s Who of Professionals. He regularly conducts training in Asia Pacific and the Middle East on Principles of Persuasion, Persuasion and Influence, Problem Solving and Decision Making, Critical Thinking Skills, Competency Based Behavioural Interviewing, Effective Time Management, Critical Thinking, Stress Management, The Heart of Coaching and The Leadership Challenge for multinational companies and local conglomerates. The testimonials received from participants speak highly of his interactive, clear and well designed training programmes.

Learning & Development Experience

He has developed and implemented learning and development programs and managing the learning and development function for several multinational companies based in Asia Pacific and the Middle East. His last position held was General Manager for Human Resources in a multinational company where he had regional and local responsibilities for Human Resource Development, Recruitment, General HR Administration and Environment,  Health and Safety in Asia-Pacific for 10 subsidiaries. With his 11 years of experience as a qualified Educator and Examiner for the Ministry Of Education Public Secondary School Examination, he has a firm grasp of design, delivery and evaluation of learning courses. With added experience in Sales and Marketing and 17 years in Learning and Development, he is very passionate about helping people to learn and perform in their respective jobs. He was responsible for the implementation of MBO or Management By Objectives in Asia Pacific subsidiaries in his former company where he trained the employees in the subsidiaries to set goals in the shift towards a performance culture throughout the organization. He conducted assessment of managerial, sales and marketing competencies for managers, sales and marketing staff in all the 10 subsidiaries in the Asia-Pacific Region.

Presently, he is the Principal Trainer and Managing Director of Kairos Performance Learning which is an approved training provider by the Human Resource Development Council, under the Ministry of Human Resources in Malaysia. Eight (8) of his training programmes are approved SBL Khas programmes under the Human Resource Development Fund (HRDF).

Certifications Awarded

With wide experience in training in the Asia-Pacific region covering Malaysia, Singapore, Brunei, Philippines, Indonesia, Vietnam, China, Thailand, Korea, India and Taiwan, he was invited to conduct workshops and to present papers at international and local conferences. He had conducted training sessions in the Middle East countries like Kuwait and Saudi Arabia. His clients cover the sectors in manufacturing, oil and gas, banking, insurance, healthcare (hospitals), government agencies and non-government bodies.

Academic Qualifications
  • Principles of Persuasion

  • Think On Your Feet

  • Herrmann Brain Dominance Instrument

  • The Leadership Challenge

  • The Heart Of Coaching

  • Marshall Goldsmith Stakeholder Centered Coach

  • Problem Solving and Decision Making

  • Managerial Assessment of Proficiency

  • Facet5 Personality Profiling

  • Emotional Capability

  • 7 Habits of Highly Effective People

  • The 4 Roles of Leadership

  • What Matters Most

  • Zig Ziglar Sales Sysytem

  • Frontline Leadership

  • Leonard Personality Inventory

Membership to Professional

Dr. Khoo holds a Ph.D. in HRM, an MBA (U.S.A), BSc (Malaya), Diploma in Education (Malaya), Post Graduate Diploma in Business (UK) and Diploma in Administrative Management (UK). He also taught human resource management for MBA, BBA, Certified HR Program and Diploma Courses for several educational institutions.

He is a member of the American Society for Training and Development (ASTD), the American Management Association (AMA), the Society for Human Resources Management (SHRM) and the International Coaching Federation (ICF). He has been listed under the International Who’s Who of Professionals.

Associate Trainer
Jeanne Ooi

Jeanne Ooi is the Founder and Chief Reignmaker at Jora Reignmakers (Jora is pronounced as  ‘Yora’). Jora Reignmakers is a coaching and training company focusing on coaching and training services in career, business and leadership. Jeanne is listed on the Worldwide Who’s Who of Executives, Professionals and Entrepreneurs, and a Certified Trainer, Coach and
Speaker under global top thought leaders. She has 20 years of work experience in the large multinational companies (MNCs) as well as small and medium enterprises (SMEs). She has worked with leaders and executives in the areas of business development and general management, and the latter half of her career in human resources, namely in roles of business human resources, compensation and benefits, learning and development, and coaching.

Through her multiple working roles across multiple industries, Jeanne has extensive exposure consulting and training across Asian countries and cultures. She has an innate ability to connect with people at all levels and engage them in deeper conversations that leads to higher levels of effectiveness and success. As a Facilitator and Trainer in the area of Leadership and Management, Jeanne isknown as the ‘Trainer of Leaders’ and the practitioner who understands the heart of business. Because “everything rises and falls on leadership”, Jeanne is passionate about influencing everyone to be leaders and to role model leadership to impact positive change.

As a Certified Business Coach with ActionCOACH, Jeanne has a passion to work with business owners to literally multiply profits in any business through tried and tested business strategies, tools and systems. She believes that having a Business Coach is not a luxury, but rather a necessity every business must have. Jeanne believes that the statistics that 80% of businesses fail within the first five years of inception can be improved if there is a coach for each of these businesses.

Qualifications & Accreditations

Born and raised in Malaysia, Jeanne has been living and working in Asia since the midnineties. She holds a Master of Business Administration (MBA) from The Nottingham Trent University and a Bachelor of Arts (BA) in International Studies (with an emphasis in Asia) from the University of Hawaii at Manoa. Having studied in the US and worked in multiple US multinational organizations over the last two decades, she is effective in working cross culturally in both the Western and Asian geographies.

Jeanne has internationally recognized professional accreditations in the fields of business, leadership, executive coaching and career consulting as follows:

  • Certified Business Coach with ActionCOACH (#1 Business Coaching franchise worldwide)

  • Certified John Maxwell Team Coach, Teacher and Speaker

  • Certified Marshall Goldsmith Stakeholder Centered Coaching Coach

  • Certified Coaching and Mentoring Professional by ITD World

  • Career Direct Consultant by Crown Ministries

She is also certified to carry out the following programs and assessments:

  • LIFO – Life Orientations focusing on Strengths Management

  • Situational Leadership II by Ken Blanchard

  • Career Direct Assessment by Crown Ministries

  • Strong Interest Inventory instrument from CPP Asia

  • Personality ID, a psychometric personality tool by Crown Ministries

Associate Trainer
Jackie Lee

Jackie Lee (Jack) is a practitioner in the field of Human Resources Management & Organizational Development. He holds the MBA from the University of South Australia, Australia and the Bachelor Degree in Management (Organization Management) from Universiti Sains Malaysia, Penang. He is also a qualified trainer certified by Pembangunan Sumber Manusia Berhad (PSMB) – [Ref: (73) PSMB/22/1/12 Klt 78].

Jack has a strong passion in helping organizations and individuals to grow and this distinct value is demonstrated in his current and past achievements. Jack works with organizations, both MNCs & SMEs to identify their organization and employees’ learning & development needs and recommend results-driven intervention as part of their organization and employee development initiatives. On the individual level, Jack demonstrates high passion & keenness to help others realize their full potential by engaging them in coaching conversations.

His career exposure has taken him to countries such as Singapore, China, Thailand, Vietnam, and Indonesia where he works alongside individuals and organizations on HRD related initiatives. On the strategic platform, he played key role in the establishment of new centre in Singapore and was seconded to both Vietnam and Singapore to support in business and team development initiatives.

Jack is blessed to have been coached, mentored, and learned from many industry leaders such as Professor Dr. William J. Rothwell (HR, OD & Mentoring), Dr. John C. Maxwell (Leadership), Jack Canfield (Personal Excellence), Thomas G. Crane (Coaching), and Dr. Leonard Yong (EQ) among others. He had personally train, coach and mentor college students and young adults on areas such as Personal Excellence, EQ & Leadership in Singapore, Malaysia, and Vietnam.

Associate Trainer
Susanne Toh

Professional Trainer

  • Certified HRDF Trainer (Train The Trainer -TTT)

  • Trainer for Youth Leadership and Communication Program ( ChungLing High School, Chung Ling Private, Chung Ling Butterworth etc)

  • Conduct courses for  Institut Profesional, Alor Setar and  Culinary Art Centre, Penang

  • Teacher for Public Speaking and Communication class (Chong Cheng Primary and Kristari Kindergarten)

  • Certified In-house Trainer (Intel) for courses as Micro-inequities, Agile Scrum Introduction, Interpersonal Skill


Toastmasters International

  • Distinguish Toastmaster (DTM)

  • Toastmaster International Club coach, Club mentor and new Club sponsor.

  • Toastmaster District Officer- Toastmasters Leadership Institute (TLI) Deputy Chair and Division N Public Relation Manager, Area N1 Area Director

  • Chief judges for numerous Toastmasters International Contest



  • Certified Scrum Master (Intel)

  • Agile Lean Coach (Intel)

  • Certified Ergonomist (Intel)

  • Emergency Response Team Lead (Intel)

  • Certified First Aid (Intel)

  • Certified Environment, Health & Safety Auditor (Intel)

  • Emcee for Intel Recognition Dinner, Soft Launch site-wide Annual Dinner

  • Team Building event organizer (Intel)


Elite Ultra-marathoner

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