HIRE DUCKS OR EAGLES?
It is disappointing to note that companies still hire “ducks” rather than “eagles” to work in their organizations. Two recent examples to illustrate these “duck” employees who still walk among us today:
Example 1: When I went to an “established” housing developer to complain about the leaking car porch even after numerous failed attempts to patch up the car porch by their “workers”, I asked this lady employee, “who hired these people who did not do a good job of closing up the leaking porch, the employee confidently replied, “we do not hire them – they are not our workers, but our contractors”. I asked again: “then who hired these contract workers?” She replied, “we hired them.” My reply, “So, you hired them???” She could not answer. I am speechless with this “duck”.
Example 2: I went to make a payment for some purchases and asked for a receipt. This lady employee, proudly said, “we have procedures – we only issue receipts on the 10th, 20th and 30th of each month. You will have to wait till the 10th of January to receive your receipt.” I asked, “don’t you issue the receipt immediately when any payment is made?” Again, I received the reply, we have our procedures” – another “duck” who walked among us. I am again speechless and dazed how this lady can be employed or is the company also a duck.
Companies hire “ducks” because they are easy to find. “Eagles” are more difficult to find. To find the “eagles” we can use Competency-Based Behavioural Interview or CBBI.
To find out details about CBBI and to bring CBBI into your organization, kindly go to: firstname.lastname@example.org